Frequently asked questions

What is your order process at Arthmod?

Choose the items you like, check out and you’d be guided to our payment gateway. Most of our pieces if in stock are shipped
within 2-3 business days of order placement. However if the pieces is on backorder it would be mentioned in the product
description so you are well aware before placing your order. Backorders are shipped within 5-7 business days.

How long will it take to receive my order?

The Items in stock will be dispatched within 2-3 business days. Please note, during sale events and a new collection launch
you may experience a 2-5 days delay in receiving your order. International deliveries will take up to 15-20 working days. If you
want an express delivery, please contact us on +91 7023091493 or email us on hello@arthmod.com Please note there will be
an additional charge for this service

What currency are your prices in?

We offer prices in INR.

What are the online payment options available at your website?

We accept all major Credit and Debit Cards (Visa, Mastercard, Amex, Diners Club and Maestro) for domestic and international
online purchases. You can also pay via net banking or use our affiliated online wallets. If you would like to pay via bank
transfer please send us a message on +91 7023091493

What if something I ordered arrived incorrect / faulty or damaged?

Please contact us (email / call us) straight away so we can help you with this.

Do you accept Cash on Delivery (COD)?

Currently we do not accept COD.

What if an item I purchased is out of stock?

If you purchase an item that has sold out, you will be notified by email as soon as possible and offered a suitable replacement
or a full refund.

What if an item is not the color that I thought it would be?

Due to different computer monitors/calibrations colors may vary slightly from the picture. Although every effort is made to
photograph garments in truest form and describe these in detail, we cannot guarantee every monitor will accurately depict
the actual color of the product.

How do I care for my ARTHMOD garments?

Each Arthmod piece is handmade and hand dyed. Each garment has care instructions listed in the product page. We
recommend dry cleaning all dark colored garments and for the rest hand wash in cold water.

What does final sale mean?

Items marked with final sale will not be accepted for a return or exchange. If you have any questions about your sale item or
want to check whether your order qualifies for a refund please email customer care.

What does it mean if I can sign up for an item?

If an item is sold out, you can sign up with your email and let us know your desired color and size. As soon as your favorite
item is back in stock in your preferred sizing/color we will notify you via email.

Have a question that is not listed here?

Please write to us on customer service @hello@arthmod.com and we will revert to you within 24 hours.