Refund policy
We want every ARTHMOD piece to feel right for you. If you need to return or exchange your purchase, we offer a 7-day return and exchange window from the date of delivery, subject to the conditions below.
Returns
Eligible returns will be processed as ARTHMOD Store Credit.
We do not offer monetary refunds for change-of-mind returns.
To initiate a return, please contact us within 7 days of delivery.
The product must be returned to ARTHMOD in its original condition — unworn, unused, unwashed and unaltered, with all original tags and packaging intact.
The customer is responsible for shipping the product back to ARTHMOD.
A flat ₹250 return shipping and processing charge will be deducted from the store credit issued.
Once the returned product reaches us, it will undergo a quality inspection. Store credit will be issued once the return has been approved.
ARTHMOD Store Credit will be valid for 6 months from the date of issue.
Exchanges
We offer a one-time exchange within 7 days of delivery.
You may exchange your purchase for:
A different size of the same product, or
A different ARTHMOD product of your choice, subject to availability.
The customer is responsible for shipping the original product back to ARTHMOD.
A flat ₹250 exchange shipping and processing charge applies.
If the new product has a higher value, the difference in price will need to be paid before the replacement is shipped.
If the new product has a lower value, the difference will be issued as ARTHMOD Store Credit.
Once the returned product reaches us and passes our quality inspection, the replacement product or store credit will be processed.
Return & Exchange Eligibility
To be eligible for a return or exchange:
* The request must be raised within 7 days of delivery.
* The product must be unworn, unused, unwashed and unaltered.
* All original tags must remain attached.
* The product must be returned in its original condition and packaging.
* The product must not have any signs of wear, washing, alteration, damage, makeup, perfume or other use.
Products that do not meet these conditions may not be accepted for return or exchange.
Sale & Promotional Orders
Products purchased during a sale or using a promotional discount code are considered Final Sale and are not eligible for return or exchange, unless the product received is damaged, defective or incorrect.
How to Request a Return or Exchange
Please contact us at hello@arthmod.com within 7 days of receiving your order.
Please include:
* Your order number
* The product you wish to return or exchange
* The reason for your request
*For exchanges, the product or size you would like instead
Our team will review your request and share the next steps.
Return Shipping
ARTHMOD currently does not offer reverse pickup for returns or exchanges.
The customer will need to self-ship the product back to us using a reliable and trackable courier service.
The product should be securely packed to prevent damage during transit.
ARTHMOD is not responsible for products lost or damaged while being returned to us.
Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective or different from what you ordered, please contact us within 48 hours of delivery at hello@arthmod.com with your order details and photographs of the issue.
If the issue is confirmed to be on our end, ARTHMOD will arrange an appropriate resolution.
In such cases, the applicable return or exchange shipping charges will not be deducted from the customer.
International Returns & Exchanges
We ship ARTHMOD pieces worldwide.
For international returns or exchanges due to change of mind, fit or preference, the customer is responsible for the applicable return shipping costs and any customs duties, taxes or other charges associated with the return or replacement.
International orders are subject to the applicable consumer and return laws of the destination country.
For international orders that are returned, refused or abandoned due to unpaid customs duties, incorrect address details or failed delivery attempts, any shipping, customs, duties, taxes or carrier charges incurred may be deducted from the applicable store credit or otherwise charged to the customer, subject to applicable law.
Need Help?
If you are unsure about your size or need help choosing a piece, our team is happy to assist you before you place your order.
For any questions regarding returns or exchanges:
hello@arthmod.com
Monday–Saturday, 9:30 AM–6:30 PM IST